Hilton
You can check the validity of Hilton labels at any time. In line with our goal to responsibly source cotton, you can scan the QR code on our towels and bed linen labels to trace the product origin and sustainable attributes, including:
  1. Production locations
  2. Third-party labour audits
  3. OEKO-TEX® 100 certification
  4. Wash performance and product life
With global operations spanning 119 countries and territories, we recognize the immense economic, environmental and social impact we have on our supply chain. In 2016, we announced our global commitment to responsibly source our seafood by 2022. Since then we expanded our focus to include other aspects of responsible sourcing, including our 2030 Goals to sustainably source meat, poultry, produce, seafood and cotton, and to collaborate with our suppliers to improve our responsible sourcing. We continue to work with our suppliers to drive progress towards our responsible sourcing goals.

product information

Hilton Natural Pillow
  1. 100% Cotton cambric, 233TC cover
  2. 75% Grey duck down inner chamber filling, 25% Grey duck feather outer chamber filling
  3. Piped twin stitched
This product is responsibly sourced and is an approved brand standard product authorised by Hilton Procurement. This product incorporates a RFID (radio frequency identification) label to validate the longevity of the product. The life cycle of this product is fully traceable including the number of washes and rotation cycle resulting in Hilton achieving an improved efficiency of process.

This product number is traceable. Take a look at the details below.

factory information

    Location
  1. China
    Certifications:
  1. Holders of ISO 9001:2015 Quality Management Systems. Certificate number 15/19q733r40. Expiry date November 2023.
  2. Holders of RDS (Responsible Down Standard) ensuring that down and feathers come from animals that have not been subjected to any unnecessary harm. Registration number CU851809
  3. SMETA (Sedex Members Ethical Trade Audit) report reference JSASCN21336486. Expiry date 02.04.2023. This audit follows the standards of the Ethical Trading Initiative base code.
  4. UL supplier quality audit – Grade B. UL provides independent, accredited third-party manufacturing and process assessments against defined standards to help minimise supply chain risk, protect brand value and promote consumer and product safety.
    Achievements:
  1. Powered using renewable energy.

supplier information

    Supplier Information:
  1. Vision Linens, BB1 2QE
  2. CSR Statement: We are committed and dedicated to ensuring we create and supply some of the most ethically sourced, high-quality products. Our commitment and dedication are outlined by the many awards, commendations and accreditations we have received.
  3. By choosing Vision, Hilton can commit to creating a positive and sustainable impact.

product wash information

Wash Guide:

Machinery – Washer Extractor. Not suitable for laundering in Continuous Batch Washers as blockages are most likely to occur.

Loading – Load to 50% of visual capacity. Do not overload the machine as the filling can be crushed/damaged. Under loading will allow the goods to move freely, increase the area in contact with the wash liquor and allow for adequate cleaning.

Washing Frequency – Feather/down filled goods may require washing once to twice per year as the natural filling can support the growth of bacteria. Correct laundering is key to ensure an adequate lifespan.

Wash Process:

Recommended Detergent Quantity: 20g/kg Neutral detergent. The higher detergent quantity will make for a more efficient wash at a lower temperature. Neutral detergent will help protect the structure of the feather. Highly alkaline detergents can attack the protein from which the feather is made, and prematurely damage the feathers.

Prewash: Wash in a medium dip level at 38°C for 4 minutes using ⅓ of the total detergent quantity. The prewash will soften protein stains such as food, vomit, blood etc and must not exceed 38°C. Temperatures in excess of this will set protein stains making removal very difficult or even impossible.

Main Wash: Low dip level at 40°C for 6 minutes using the remaining ⅔ of the detergent plus light oxygen bleach to help remove any stains such as tea/coffee or red wine. DO NOT USE SODIUM HYPOCHLORITE BLEACH. This will weaken the protein in the feathers causing premature damage to the filling.

Rinse 1: High dip level for 3 minutes

Interspin: 1 minute. This is very useful to improve rinse efficiency as more residual wash chemicals will be removed. Rinse 2: High dip level for 3 minutes

Interspin: 1 minute

Rinse 3: High dip level for 3 minutes. Three rinses are strongly recommended to ensure all chemicals are fully removed from the filling. Residual chemicals will attack and degrade the natural filling.

Drain and Final Extract: Spin for 6 minutes at high speed.

Drying Process:

Load to give 33% visual capacity when dry. The filling needs adequate room to move freely and dry properly. Improper drying of the filling can lead to mildew odours due to the formation of damp clumps.

Dry on the cotton temperature setting to reduce the overall drying time and reduce physical damage to the feathers.

To prevent clumping of the filling or if clumping occurs add soft heavy rubber balls in the tumble dryer to help break up and distribute the filling. This will also help the fill to dry.